The objective of this course is to improve the communication skills within the business environment


What does the training cover?

The training course covers:


  • The benefits of improved communication skills
  • Appreciation of your own communication style when dealing with others
  • The differences between assertive, aggressive and passive behaviours
  • The 3 steps to assertive behaviour
  • Understanding the influencing techniques of broken record and self disclosure
  • Appreciate when written communication is most appropriate
  • The do's and dont's of email
  • Enhancd listeningning skills
  • The difference between open, closed and probing questionning
  • Effective questionning techniques using T.E.D
  • Know and apply the funnelling technique


1 day


Who is it for?


All staff members.


Course Fees                        Available on request



Courses  can be delivered at our Nuneaton training venue or at your own premises*.



*  Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked. 

Communication Skills
Contact Us 
Telephone: 024 76325880