The objective of this course is to improve the communication skills within the business environment

 

What does the training cover?

The training course covers:

 

  • The benefits of improved communication skills
  • Appreciation of your own communication style when dealing with others
  • The differences between assertive, aggressive and passive behaviours
  • The 3 steps to assertive behaviour
  • Understanding the influencing techniques of broken record and self disclosure
  • Appreciate when written communication is most appropriate
  • The do's and dont's of email
  • Enhancd listeningning skills
  • The difference between open, closed and probing questionning
  • Effective questionning techniques using T.E.D
  • Know and apply the funnelling technique
 
Duration

 

1 day

 

Who is it for?

 

All staff members.

 

Course Fees                        Available on request

 

 

Courses  can be delivered at our Nuneaton training venue or at your own premises*.

 

 

*  Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked. 

Communication Skills
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